Description
Shipping Policy
Thank you for shopping with Green Mart Land! We are committed to providing fast and reliable shipping for all your orders. Please read the details of our shipping policy below to ensure a smooth and convenient shopping experience.
Shipping Locations
We currently offer shipping within the United States only. Unfortunately, we do not ship internationally at this time.
Processing Time
- Order Processing: All orders are processed within 1-2 business days (excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase. Once your order has been shipped, you will receive a tracking number to follow the status of your shipment.
Shipping Methods and Delivery Times
- Free Delivery: free shipping on all orders above $35
- Express Delivery: 1 to 2 business days. Shipping Calculated At Checkout.
- Standard Delivery: 3 to 4 business days. Shipping Calculated At Checkout.
- Economy Delivery: 5 to 8 business days. Shipping Calculated At Checkout
Please note that shipping times may vary depending on your location and external factors such as weather conditions and holidays. While we aim to meet the estimated delivery times, we cannot guarantee specific delivery dates.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order status by logging into your account on our website.
Address Accuracy
Please ensure that your shipping address is correct and complete before submitting your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
If you need to change your shipping address after placing an order, please contact us as soon as possible at greenmartland.shop@gmail.com or call (512) 882-4467. We will do our best to assist you before your order is shipped.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once the tracking shows the package has been delivered. If your order is lost or stolen, we recommend contacting your local carrier or post office to file a claim.
Damaged Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, either by issuing a refund or sending a replacement. Please keep all packaging and the damaged item for inspection by the shipping carrier.
Contact Us
If you have any questions about shipping, need assistance with your order, or would like to inquire about expedited shipping, please reach out to our customer service team:
Email:
📧 greenmartland.shop@gmail.com
Phone:
📞 (512) 882-4467
This shipping policy was last updated on 1/7/2025.
At Green Mart Land, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you. Please review our return and refund policy below for details on how to proceed.
Return Policy
We accept returns within 30 days of purchase for most products purchased through our website. To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- You must have a valid receipt or proof of purchase.
- The item must be returned within 30 days from the date you received it.
Non-returnable Items
For health and safety reasons, we cannot accept returns or exchanges on opened or used products. This policy helps ensure the integrity and safety of the products we offer.
How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team by emailing greenmartland.shop@gmail.com or calling (512) 882-4467 to request a return authorization.
- Return Authorization: We will provide you with instructions for returning your item, including a return authorization number.
- Ship the Item Back: Carefully package the item in its original packaging and include a copy of your receipt. Please send it back to the address we provide.
- Shipping Costs: Return shipping cost is free.
Refund Policy
Once we receive and inspect your returned item, we will process your refund. If your return is approved, we will issue a refund to your original payment method.
- Refunds will be processed within 7 business days of receiving the returned item.
- Please note that shipping costs are non-refundable.
- If you receive an item that is damaged or defective, we will cover the return shipping costs and issue a full refund or replacement.
Exchanges
If you would like to exchange an item for a different product, please follow the return process and place a new order for the replacement item. Unfortunately, we do not directly offer exchanges.
Cancellations
If you wish to cancel your order before it is shipped, please contact us immediately. Once the order has been shipped, it will need to be returned in accordance with our return policy.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by offering a refund or replacement and covering the cost of return shipping.
Contact Us
If you have any questions about our return and refund policy or need assistance with your return, please don't hesitate to contact us:
Email:
📧 greenmartland.shop@gmail.com
Phone:
📞 (512) 882-4467
We are committed to providing you with high-quality products, and we want to ensure that your shopping experience is as easy and seamless as possible.
This policy was last updated on 1/7/2025.