Return & Refund policy

At Green Mart Land, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you. Please review our return and refund policy below for details on how to proceed.

Return Policy

We accept returns within 30 days of purchase for most products purchased through our website. To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • You must have a valid receipt or proof of purchase.
  • The item must be returned within 30 days from the date you received it.

Non-returnable Items
For health and safety reasons, we cannot accept returns or exchanges on opened or used products. This policy helps ensure the integrity and safety of the products we offer.

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team by emailing greenmartland.shop@gmail.com or calling (512) 882-4467 to request a return authorization.
  2. Return Authorization: We will provide you with instructions for returning your item, including a return authorization number.
  3. Ship the Item Back: Carefully package the item in its original packaging and include a copy of your receipt. Please send it back to the address we provide.
  4. Shipping Costs: Return shipping cost is free.

Refund Policy

Once we receive and inspect your returned item, we will process your refund. If your return is approved, we will issue a refund to your original payment method.

  • Refunds will be processed within 7 business days of receiving the returned item.
  • Please note that shipping costs are non-refundable.
  • If you receive an item that is damaged or defective, we will cover the return shipping costs and issue a full refund or replacement.

Exchanges

If you would like to exchange an item for a different product, please follow the return process and place a new order for the replacement item. Unfortunately, we do not directly offer exchanges.

Cancellations

If you wish to cancel your order before it is shipped, please contact us immediately. Once the order has been shipped, it will need to be returned in accordance with our return policy.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by offering a refund or replacement and covering the cost of return shipping.

Contact Us

If you have any questions about our return and refund policy or need assistance with your return, please don't hesitate to contact us:

Email:
📧 greenmartland.shop@gmail.com

Phone:
📞 (512) 882-4467

We are committed to providing you with high-quality products, and we want to ensure that your shopping experience is as easy and seamless as possible.

This policy was last updated on 1/7/2025.