Description
Thanks for shopping with Green Mart Land! We’re here to make sure your order arrives safely and on time — without the stress. Here’s everything you need to know about how we ship.
🌎 Where We Ship
Currently, we offer shipping within the United States only.
🕐 Handling & Processing Time
We aim to get your order packed and shipped as quickly as possible.
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Handling Time: 1–3 business days (Monday–Friday)
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Orders placed on weekends or holidays will begin processing the next business day.
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Once your order is shipped, we’ll send you a tracking number so you can monitor the delivery.
📦 Shipping Options & Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Free Shipping | 5–9 business days | Free on orders over $35 |
| Standard Shipping | 3–4 business days | Calculated at checkout |
| Express Shipping | 1–2 business days | Calculated at checkout |
🔍 Order Tracking
As soon as your order is on its way, we’ll email you the tracking number. You can also check your order status anytime by logging into your account.
📬 Address Accuracy
Please make sure your shipping address is correct when placing your order. We're not responsible for delivery issues caused by incomplete or inaccurate addresses.
Need to update your address after placing an order? Contact us immediately — we’ll try to update it before it ships.
📦 Lost or Stolen Packages
If your tracking shows “delivered” but you didn’t receive the package, please contact your local courier or post office. Green Mart Land is not liable for packages once marked as delivered.
💬 Need Help?
Our customer care team is always here for you.
📧 Email: greenmartland.shop@gmail.com
📞 Phone: (512) 882-4467
📅 Policy last updated: July 1, 2025
At Green Mart Land, your happiness is our top priority. If something isn’t right with your order, we’re here to make it right — quickly, kindly, and with zero hassle.
🔄 Easy Returns
We accept returns within 30 days of delivery.
To start a return, simply:
Contact Us
Email us at greenmartland.shop@gmail.com or call 📞 (512) 882-4467
Follow Our Instructions
We'll guide you through the return steps and share the return address.
Send It Back
Carefully package the item and ship it — that’s it!
✅ Return shipping is free
✅ Shipping charges are refundable
✅ Refunds are processed within 5–7 business days after we receive your return
You’ll get a confirmation once your refund is issued.
🔁 Want to Exchange?
We don’t offer direct exchanges at this time. But you can:
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Return your item for a full refund
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Place a new order for what you want
Simple, fast, and secure.
🚫 Need to Cancel?
Changed your mind? No problem!
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If your order hasn’t shipped, contact us and we’ll cancel it right away.
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If it’s already on the way, just return it once it arrives.
📦 Damaged or Wrong Item?
If you received something damaged or incorrect, let us know within 30 days of delivery — we’ll send a replacement or issue a full refund, and we’ll cover return shipping too.
🕐 Have Questions?
We’re real people — here to help.
Message us anytime and we promise to respond within 24 hours.
📧 Email: greenmartland.shop@gmail.com
📞 Phone: (512) 882-4467
📅 Policy last updated: July 1, 2025
🔒 Payment & Refunds Notice
Please note: All payments and refunds are securely processed by B Trading Store LLC on behalf of Green Mart Land.